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Work-at-Home Solutions

In time of fear or risk of infection, business continuity is possible.

Our Work-at-Home solutions blend a high-touch model with a high-tech framework. Our evolved capabilities enable us to deliver Simpler, Faster, and Safer operations for our clients at a lower cost with many benefits for work-at-home:

  • Access to a global talent pool
  • Flexibility to address seasonal volume spikes
  • Improved employee satisfaction that leads to employee retention, customer satisfaction, and loyalty
  • Business continuity in times of natural disasters or fear and risk of infections
  • Protection for sensitive information to ensure information remains secure within remote environments
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Recent research has shown that work-at-home employees have higher levels of satisfaction, productivity, and retention. These benefits coupled with access to a larger labor force with specialized talent are some important reasons why many company executives are embracing a work-at-home-agent (WAHA) model.



Telecommuting cuts unscheduled absences by more than 60 percent, which translates to additional cost savings for employers—up to $300 billion a year

We offer the most comprehensive home agent solution

  • Global virtual recruiting model
  • Proprietary management methodology
  • State of the art technology
  • Infrastructure flexibility
  • Strong security solutions
  • Flexible business models

Contact Us

Working remotely is global, leverage the industry’s largest footprint to recruit multilingual, native speaking talent

We do this through industry-leading technology, strategic solutions, culture, highly trained sales specialists, and sales-centric processes and management methodologies. Some of our clients’ sales programs realized a 30% increase in the number of clients placing orders while the average number of hourly orders placed per representative grew by 80%.


Learn How (click on the link to learn more):

Learn More

Learn more about the Teleperformance Sales Solutions by browsing our brochures,
white papers, and case studies below

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White Papers
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Brochures
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Case Studies
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Proven Home Agent
Best Practices

Where Are We with the Home Agent Model Today?



Peter Ryan

Principal Analyst,
Ryan Strategic Advisory



Vicki Brackett

Author & Analyst, VickiBrackett


Managing, Engaging, Coaching and Motivating Work-At-Home Agents

Peter Ryan

Principal Analyst,
Ryan Strategic Advisory




Vicki Brackett

Author & Analyst, VickiBrackett


Busting The Security Myth for Work-at-Home Agents



Peter Ryan

Principal Analyst,
Ryan Strategic Advisory



Vicki Brackett

Author & Analyst, VickiBrackett


Let’s Continue the Conversation

To learn how Teleperformance can help, please provide your contactinformation below
and one of our Customer Experience Architects will contact you shortly