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Teleperformance Chat Solutions for Sales, Service and Technical Support

Available in 20+ languages, Teleperformance is the Leader in Chat Experiences. Our High-tech and High-touch approach creates benefits to Customers and Companies alike:

  • Cost Savings: Take Advantage of Concurrencies
  • Enhanced Customer Experience
  • Reduction in Service Spikes and Abandonment Rates
  • Increase in Customer Satisfaction Metrics
  • Better Answering Rates-Lowering of Customer Effort
  • Better Advocacy and Brand Loyalty Scores
  • Deflect Call Volume Up to 45%
  • Chat Analytics to Improve First Call Resolution and Increase Net Promoter Scores
  • Self-Service Abilities

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Chat technology has evolved and Teleperformance Chat leads the industry with features like Screenshare, TP Bot, and Voice-to-Chat


Chat continues to play a critical role in customer engagement. Research proves that Chat can increase conversions by at least 20 percent and 42 percent of customers say they prefer live chat because they feel it is less intrusive. Over the past 5 years, the number of online shoppers worldwide using Chat has increased by 53 percent.

Teleperformance helps companies integrate chat with existing customer interaction channels to create a highly advanced digital customer experience

  • Seamlessly integrates with all CRMs
  • Can be integrated with IVR in no time
  • Chatbots: AI and NLP-powered bots to drive positive customer experience
  • Voice-to-Chat: deployed on top of IVR to help deflect volumes and reduce costs by 20%
  • Chat Playbook: comprehensive best practices guide for running chat operations, tailored to meet all needs for all business types
  • Expert supervision of dedicated Chat Experts to curate the best chat experiences for your customers

Contact Us

Teleperformance offers the most comprehensive, turnkey Chat solution complete with trained agents, consulting, best practices and analytics.

For use with customer service, marketing, sales, and digital commerce. We are able to integrate with your existing Chat platform or provide one if needed. The Teleperformance Chat Solution includes:

  • Solution Type: Reactive Chat, Pro-active Chat, Hybrid Chat (Bot-Human), and Fully Automated Chat (Accommodates Stand Alone or Omnichannel)
  • Agent Profiling and Recruitment Services
  • Agent Training and Nesting Services
  • Script Library and Response Curation
  • Workforce Management
  • Quality Assurance (Guidelines, Calibration, and Reporting)
  • Security (SOC2, PIC compliant)
  • Integration Services (CRM, IVR, SMS, MMS, Messaging Applications Linked to CIS, Back office, Payment Systems, Legacy Systems, Chatbots / Virtual Agents, Business Application Suites)
  • Knowledge Management
  • Workflow and Routing Services
  • Mobile Ready
  • Customized Agent and Customer Views
  • Reporting & Analytics Services (Scorecards and Chat Productivity Metrics)
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Learn More

Learn more about the Teleperformance Chat Solutions by browsing our
brochures, white papers, and case studies below

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Brochures
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White Papers
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Case Studies
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Proven Chat
Best Practices

How Western Digital used Chat and other tools to provide culture appropriate customer service in 16 languages

Urvashi Sheth

Vice President,
Global Customer Care with Western Digital




Mc-Graw Hill's Journey and Best Practices for Dealing with Chat Volume Changes

Stacy Hansbury

Vice President,
Customer Experience with McGraw-Hill


How McGraw-Hill Adjusted Their Processes Within the Chat Channel and Workforce to Become Customer Centric

Stacy Hansbury

Vice President,
Customer Experience with McGraw-Hill


Let’s Continue the Conversation

To learn how Teleperformance can help elevate your Chat programs, please provide your contact
information below and one of our Customer Experience Architects will contact you shortly